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Shipping & Returns

SHIPPING POLICY

Our delivery charges are based on the value of your order. This corresponds with the charges from our shipping providers. The list below indicates our price bands:

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  • UK Standard Delivery (3-5 Day Service*) for order values £0.01-£29.99 – UK P&P £3.99

  • UK Standard Delivery For Order Values of £30.00 and over (3-5 Day Service*) – UK P&P Free

 

*Please keep in mind that due to the current COVID-19 outbreak, postage is unfortunately taking longer than usual.

 

Please note that any discount codes used on our site will not reduce the delivery charges. P&P is calculated on the order value after any discounts are applied.

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UK deliveries are sent by Royal Mail. We use either standard parcel post for smaller orders or Royal Mail tracked services for larger orders.  We also use an alternative Royal Mail and Courier Services at our discretion. You will receive an email when your order is shipped from Little Lamb Candle Co indicating that your order is complete.

 

We will also email you indicating expected delivery with a tracking code with all tracked services that you can use to view the progress of your parcel. This can be at the time of dispatch or on the morning of your delivery depending on which service provider your order has shipped with.

 

Delivery Information

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  1. We deliver your goods using Royal Mail Small Parcel or Tracked 48 service or using an alternative courier service at our discretion.

  2. All Little Lamb Candle Co products are handmade and many are handmade to order. This means they take a little time to make, package and dispatch. We aim to dispatch your order within 7 working days.

  3. At busy periods or for orders that include our made to order products, we aim to dispatch your order within 10 working days.

  4. Any delays in the delivery of your order will be notified by email as soon as possible.

  5. If you require an update on the progress of your order please email us at littlelambcandleco@gmail.com and include your order number (sent to you in your order confirmation email).

 

Customer Service Contact

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If you have any questions that you wish to contact us about, please do so using the methods below:

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Email: littlelambcandleco@gmail.com

Instagram: https://www.instagram.com/littlelambcandleco/

Return & Exchange Policy

Damaged Deliveries

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  1. In the unlikely event that your order is delivered damaged, we ask you to notify us immediately.

  2. Photographs of the damaged goods are required in order that we can replace the damaged items quickly. We may request that you return your damaged items for inspection and to help us improve our packaging.

  3. If you are unable to provide photographs, we ask that you return the damaged items in their original packaging for inspection and so that we can replace the damaged items.

  4. Please return any damaged items to Little Lamb Candle Co, 11 Thyme Gardens, Harwell, OX11 6HA or email us for advice on returning your item to us: littlelambcandleco@gmail.com.

 

Returns

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  1. We are happy to accept returns for unused, undamaged items if you so wish within 14 days of you receiving your items.

  2. Please return any unused, undamaged items to Little Lamb Candle Co, 11 Thyme Gardens, Harwell, OX11 6HA or email us for advice on returning your item to us: littlelambcandleco@gmail.com.

  3. We will issue a full refund of the item cost once received and inspected.

  4. Refunds are issued within 10 working days electronically using your original payment method.

  5. Postage & Packing charges for items shipped are non refundable.

  6. Little Lamb Candle Co will not be liable for returns shipping costs.

  7. All returns must be received in good condition and saleable. Items returned in a poor condition will not be refunded or replaced free of charge.

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